Responsible Gaming at fbjee

fbjee is committed to providing a safe, transparent and enjoyable gaming environment for all players in Bangladesh. Responsible gaming is not an afterthought at fbjee — it is built into the core of how we operate. We recognise that for a small number of players, gambling can transition from a leisure activity into a habit that causes real harm. Our goal is to give every player the knowledge, the tools and the support they need to keep gambling fun and to seek help quickly if something feels wrong.

This page explains the responsible gaming tools available to all registered fbjee players, describes the warning signs of problem gambling, and tells you exactly how to get help — whether that means setting a simple deposit limit or requesting a full self-exclusion. If you are concerned about your own gambling or the gambling of someone you care about, please read this page carefully and do not hesitate to contact us at [email protected].

Responsible Gaming Tools Available to You

Strict 21+ Age Policy

fbjee enforces a strict minimum age of 21 for all players on the platform. This is not simply a legal formality — it reflects our genuine belief that gambling is an adult activity that requires maturity, financial independence, and the capacity to make informed decisions. Any player who is found to be under the age of 21 will have their account immediately closed and all winnings forfeited.

At registration, fbjee collects date of birth information and reserves the right to request additional identity verification documents at any time to confirm that the minimum age requirement is met. If you are aware of a minor accessing or attempting to access the fbjee platform, please contact us immediately at [email protected] so we can take appropriate action.

Self-Exclusion Options

Self-exclusion is one of the most powerful responsible gaming tools available on fbjee. If you feel that you need to take a break from gambling — for any reason — you can request a self-exclusion that will immediately suspend your account and prevent you from logging in or opening a new account for the duration of your chosen exclusion period.

To activate self-exclusion, log in to your account and navigate to account settings, or contact our support team directly at [email protected] with the subject line "Self-Exclusion Request" and specify the duration you wish to apply. Your request will be processed within 24 hours Bangladesh Standard Time (UTC+6).

Setting Deposit Limits on Your Account

Deposit limits allow you to decide in advance how much money you are willing to put into your fbjee account over a given period. Setting a deposit limit is one of the most practical ways to stay in control of how much you spend on gambling — it removes the temptation to chase losses by preventing any additional deposit once your limit is reached.

Important: reducing your deposit limit takes effect immediately. Increasing your deposit limit is subject to a mandatory 24-hour cooling-off period before the higher limit becomes active. This is a deliberate design to protect you from impulsive decisions made in the heat of the moment.

Session Time Limits and Time-Outs

Losing track of time while playing is one of the most common early signs of problematic gambling. fbjee offers session time controls that help you stay aware of how long you have been playing and enforce breaks when needed.

To set a session time limit or request a cool-off period, visit your account settings after logging in, or contact [email protected] directly. Session controls can be applied at any time and take effect immediately.

Recognising Problem Gambling

• ✗
  Spending more than you can afford to lose, or gambling with money intended for essential expenses such as rent, food or family needs.
• ✗
  Chasing losses — continuing to gamble in an attempt to win back money you have already lost, which typically leads to further losses.
• ✗
  Gambling to escape personal problems, stress, loneliness or low mood rather than purely for entertainment.
• ✗
  Lying to family members or friends about how much time or money you spend on gambling.
• ✗
  Feeling restless, irritable or anxious when you are not able to gamble, or when you try to cut down or stop.
• ✗
  Borrowing money, taking out loans, or selling personal possessions to fund gambling activity.

If you recognise two or more of these signs in your own behaviour, we strongly encourage you to take action now. Use fbjee's self-exclusion tool, set a deposit limit, or contact our support team for a confidential conversation. Early action makes a real difference.

How to Get Help — Step by Step

If you feel that gambling is becoming a problem — or if someone close to you is concerned about your gambling — here is exactly what to do. You are not alone, and fbjee's support team is ready to help without judgment.

• 1
  Email fbjee support at [email protected] with the subject line "Responsible Gaming Help". Describe your situation briefly — you do not need to share more than you are comfortable with. Our team will respond within 24 hours Bangladesh Standard Time.
• 2
  Request a self-exclusion or cool-off period immediately if you want to stop gambling right now. You can do this via account settings or by asking our support team directly in your email. Your account will be suspended within 24 hours of your request.
• 3
  Set a deposit limit or session limit as an immediate practical step to reduce your exposure while you decide on next steps. Limits take effect immediately and reducing them requires no waiting period.
• 4
  Speak to someone you trust — a family member, a close friend, or a professional counsellor — about what you are experiencing. Talking about the problem is a recognised and effective first step toward recovery.

fbjee support cannot provide clinical gambling addiction counselling. However, we can apply any of the account tools described on this page quickly and confidentially, and we will always treat your request with respect and urgency. There is no judgment — we are here to help.

Responsible Gaming Contact

Our support team is available to help with any responsible gaming request — deposit limits, self-exclusion, cool-off periods, or simply a confidential conversation about your situation. All responsible gaming requests are treated as high priority and handled with complete discretion.

fbjee's Long-Term Commitment to Responsible Gaming

fbjee's commitment to responsible gaming is ongoing. We regularly review and improve the tools, information and processes described on this page to ensure they are as effective as possible. We train our support team to identify and respond sensitively to players who may be showing signs of problem gambling, and we review our platform design to remove features that could encourage harmful play patterns.

We also believe that responsible gaming is a shared responsibility between the platform and the player. fbjee will always provide the best tools we can — but the most important decisions about how you gamble are yours to make. We encourage every fbjee player in Bangladesh to gamble only with money they can genuinely afford to lose, to treat every session as entertainment with a fixed budget, and to stop and reach out the moment gambling stops feeling fun.