fbjee Privacy Policy — How We Handle Your Data

This Privacy Policy ("Policy") describes how fbjee ("the Platform", "we", "us", "our") collects, processes, stores and protects the personal data of users ("Player", "User", "you") who register accounts on or interact with the fbjee platform at fbjee.vip. This Policy is part of our broader Terms and Conditions and should be read alongside them. By registering an account on fbjee, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

fbjee operates under Bangladesh market conditions and collects only the personal data that is necessary to provide a safe, compliant, and functional gaming and betting service. We do not sell your personal data to third parties. We do not use your data for purposes beyond those described in this Policy without first obtaining your consent or being required to do so by applicable law. This Policy applies to all data collected via the fbjee website, mobile browser interface, and any communications between you and fbjee support.

What We Commit to You

1. Information We Collect

fbjee collects personal data in several categories. We only collect data that is relevant and necessary to operate the platform, process payments, verify identities and comply with applicable obligations. The categories of data we collect and the specific data points within each category are described below.

2. How We Use Your Information

fbjee uses the personal data we collect for the following specific purposes only. We do not use your data for any purpose not listed here without first obtaining your explicit consent or being required to do so by applicable law.

1. 1
   Account creation and management: to register your account, verify your identity, process KYC where required, manage your account settings, and provide you with access to the platform's features.
2. 2
   Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard, to verify that payment accounts are registered in your own name, and to maintain accurate financial records.
3. 3
   Platform operation and security: to deliver the gaming and betting services you have requested, to detect and prevent fraud, to monitor for suspicious activity and account misuse, and to maintain the security and integrity of the platform.
4. 4
   Customer support: to respond to your enquiries, handle complaints, resolve disputes relating to bets, games or payments, and to provide guidance on account and responsible gaming matters.
5. 5
   Responsible gaming and compliance: to assess responsible gaming risk indicators, apply deposit limits, session limits or self-exclusion where requested, comply with age verification requirements, and meet applicable anti-money laundering obligations.
6. 6
   Platform improvement and analysis: to analyse aggregate usage patterns in order to identify bugs, improve user experience, and develop new features. This analysis is performed on anonymised or pseudonymised data wherever possible and does not involve decisions about individual players.

3. Legal Basis for Processing Your Data

fbjee processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved.

1. 1
   Contract performance: processing that is necessary to provide you with the services you have requested — including account management, payment processing and access to games — is based on the performance of the contract between you and fbjee (our Terms and Conditions).
2. 2
   Legal obligation: certain processing activities — including identity verification, age verification, anti-money laundering screening and the retention of financial records — are required by applicable legal and regulatory obligations. We process your data for these purposes on the basis of compliance with those obligations.
3. 3
   Legitimate interests: fbjee processes certain data — including device and access logs, fraud signals and aggregated usage analytics — on the basis of our legitimate interests in operating a secure platform, protecting other players from fraud, and improving our services. Where we rely on this basis, we have assessed that our interests are not overridden by your privacy rights.
4. 4
   Consent: where fbjee sends you optional marketing communications about promotions, bonuses, or new features, we do so on the basis of your consent. You may withdraw this consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

4. Sharing Your Information

fbjee does not sell, rent or otherwise transfer your personal data to third parties for their own commercial or marketing purposes. We may share your personal data with third parties only in the following circumstances, and only to the extent necessary for the specific purpose stated.

1. 1
   Payment processors: we share your mobile wallet number or card reference (not full card number) with payment processors such as bKash, Nagad, Rocket, Upay and Visa/Mastercard gateway providers, strictly for the purpose of executing your deposit or withdrawal transaction.
2. 2
   Game and technology providers: we share session identifiers and account-level data with certified game providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming and Spribe, strictly to enable the delivery of live casino and slots content to your session. These providers are contractually bound to use your data only for this purpose.
3. 3
   Legal and regulatory authorities: where we are required by applicable law, court order, or regulatory directive to disclose personal data — including for anti-money laundering investigation, fraud prevention or law enforcement purposes — we will comply with that requirement. We will notify you of any such disclosure where we are legally permitted to do so.
4. 4
   Business transfers: in the event that fbjee is subject to a merger, acquisition, or transfer of substantially all of its assets to a third party, your personal data may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

5. Cookies and Tracking Technologies

fbjee uses cookies and similar session technologies on the platform. Cookies are small text files stored on your device by your browser when you access the platform. fbjee uses strictly necessary session cookies to maintain your login state, preserve your preferences during your session, and ensure the security of your connection. These cookies are essential to the operation of the platform and cannot be disabled without preventing the platform from functioning correctly.

fbjee also uses analytical cookies to collect anonymised data about how users navigate the platform, which pages are visited most frequently, and where technical errors occur. This data helps us improve the platform's performance and user experience. You may disable analytical cookies through your browser settings; doing so will not prevent you from using the platform but may affect the accuracy of certain features. fbjee does not use advertising cookies or share cookie data with advertising networks.

6. How Long We Keep Your Data

fbjee retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data and financial transaction records are retained for a minimum of five years from the date of the last transaction on your account, in accordance with applicable anti-money laundering and financial record-keeping obligations. Identity verification documents are retained for the same period and then securely deleted.

Gameplay and betting history is retained for a minimum of three years for dispute resolution and audit purposes. Customer support communications are retained for two years from the date of the last communication in the relevant support thread. Where you request deletion of your account and personal data, we will delete all data that we are not legally required to retain and confirm the deletion to you in writing within 30 days of your request.

7. How We Protect Your Data

fbjee implements technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration or disclosure. All data transmitted between your device and the fbjee platform is protected by SSL (Secure Sockets Layer) encryption. Our servers are hosted in secured data centre environments with access controls, intrusion detection systems and regular security reviews. Access to personal data within fbjee is restricted to authorised personnel who require it to perform their specific job functions, and all such personnel are bound by confidentiality obligations.

While we take all reasonable precautions to protect your data, no method of transmission over the internet and no method of electronic storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights or freedoms, fbjee will notify affected users as promptly as practicable. If you believe your account has been compromised, please contact us immediately at [email protected].

8. Your Rights Over Your Personal Data

As a user of fbjee, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected] with the subject line "Privacy Request" and a description of the right you wish to exercise. We will respond within 30 days of receiving your request.

Please note that some of these rights are subject to conditions and exceptions under applicable law. For example, the right to erasure does not apply to data that fbjee is legally required to retain for anti-money laundering or financial record-keeping purposes. Where a right cannot be exercised in full, we will inform you of the reason and of any partial steps we are able to take.

9. Third-Party Services and External Links

The fbjee platform integrates third-party services including certified game providers (Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe) and payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard). When you interact with these services — for example by launching a live casino game or initiating a payment — your session data is shared with the relevant provider as described in Section 4 of this Policy. Each of these providers operates under its own privacy policy, and fbjee is not responsible for the data practices of third-party providers beyond the contractual obligations we have placed on them.

The fbjee platform does not contain links to external third-party websites for general browsing purposes. Any references to payment providers or game studios within the platform are operational integrations, not endorsements or redirects to those providers' own websites. If you independently visit an external website, fbjee is not responsible for the privacy practices of that site and recommends that you read its privacy policy before sharing any personal data.

10. Children's Privacy

fbjee is strictly for players aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that an account has been registered by or on behalf of a person under 21, the account will be immediately closed, all data associated with it will be deleted to the extent permitted by law, and any balance will be forfeited. If you believe that a person under 21 has registered an account on fbjee, please notify us immediately at [email protected].

11. Changes to This Privacy Policy

fbjee may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes, we will update the "Last updated" date at the top of this page. For significant changes that affect how we use your personal data in a way that requires your consent, we will notify you directly using the contact details associated with your account before the changes take effect.

Your continued use of the fbjee platform after any update to this Policy constitutes your acceptance of the revised Policy. If you do not agree to the revised Policy, you have the right to close your account and request deletion of your personal data. Requests to close your account should be sent to [email protected].

12. Privacy Contact Information

If you have any questions, concerns or requests relating to this Privacy Policy or the way fbjee handles your personal data, please contact our support team using the details below. All privacy-related requests will be handled with appropriate confidentiality and responded to within 30 days of receipt.